At Nexa Hub LLC, we are committed to delivering high-quality SEO, digital marketing, and advertising services that drive measurable results. Client satisfaction is our priority; however, due to the nature of digital services, our refund policy is outlined below for transparency.
1. Service Refund Eligibility
Refund requests may be considered under the following conditions:
Incomplete or Unsatisfactory Work
If the delivered work does not align with the agreed scope or quality, you must notify us within 7 days of delivery. We will first provide revisions and reasonable adjustments to meet the agreed standards.
Client-Initiated Cancellation
If a project is canceled after work has begun, refunds will be evaluated based on the progress completed. A partial refund may be issued proportional to the work delivered.
No refunds will be provided for projects that are completed or near completion.
2. Non-Refundable Services
The following are non-refundable once initiated or delivered:
- SEO services (including Local SEO, Technical SEO, etc.)
- Digital marketing campaigns and strategy development
- Paid advertising setup and management
- Content creation and digital assets
- Third-party costs (e.g., ad spend, tools, subscriptions, stock assets)
These services involve immediate resource allocation and execution upon engagement.
3. How to Request a Refund
To request a refund, please contact us within 7 days of delivery:
📧 Email: info@nexahubllc.com
📞 Phone: (267) 223-7913
Include your project details and a clear explanation of your request. Our team will review and respond within 3–5 business days.
4. Refund Processing
If approved, refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider, typically taking up to 7–10 business days.
5. Dispute Resolution
In case of any disagreement, we encourage open communication to resolve the matter professionally. Our goal is to reach a fair and timely resolution for both parties.
6. Policy Updates
Nexa Hub LLC reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated effective date. Continued use of our services indicates acceptance of the revised terms.
7. Contact Us
For any questions regarding this policy, please contact us at:
📧 info@nexahubllc.com
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
